Returns & Refunds

At Detail Demon Tools, we want you to be confident in your purchase. If something isn't right, we're here to help. Please review our return, exchange, and refund policy below.

Returns

Products may be returned for a full refund if all of the following conditions are met:

• The return request is made within 30 days of the original purchase date.
• The product is new, unused, and unwashed.
• The product is returned in its original packaging.
• The customer is responsible for return shipping costs.

If you would like us to provide a prepaid return shipping label, we're happy to do so in most cases. The cost of the return label will simply be deducted from your refund once the returned product has been received and inspected.

Please note that products that have been used, damaged, or returned without their original packaging may not qualify for a full refund.

Exchanges & Warranty

If you believe you received a defective product, please contact us at cs@plymouthcreativeproducts.com before returning the item.

If a product is determined to be defective due to a manufacturing issue, we will provide a prepaid return shipping label and will gladly replace the item or issue a refund after the defective product has been returned and inspected.

Exchanges are limited to comparable products of equal or lesser value. If there is a price difference, any applicable refund or additional payment will be processed at the time of the exchange.

Missing or Damaged Items

If your order arrives with missing or damaged items, please contact us at cs@plymouthcreativeproducts.com within 10 days of delivery. Be sure to include your order number along with photos of the package and affected items so we can resolve the issue as quickly as possible.

Refund Processing

Once your return has been received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to your original method of payment. Depending on your bank or credit card provider, it may take several business days for the refund to appear in your account.